# OH-ServiceNow-1017

### Description

OH-ServiceNow-1017: Failed to load look-up values for selected field \<field\_name> because neither Name nor Number attributes are found in the referenced entity \<referenced\_entity>.

### Cause

Referenced table of field \<field\_name> does not contain the fields Name or Number. Or due to ACL restriction, the referenced table is not accessible.

### Solution

* Give required permission to Sync User so that reference table \<table\_name> of field \<field\_name> is accessible.
* Do advance mapping configuration for this field if neither Name nor Number attribute are not found in referenced entity.

For details on Synchronizing reference field, please refer [Syncing reference fields](/opstech-docs/connectors/servicenow.md#syncing-fields)


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