# OH-ServiceNow-1003

## Description

OH-ServiceNow-1003: Error in response from serviceNow server: ServiceNowError \[errorMessage=User not authorized, errorDetails=30 records constrained due to ACL restrictions, status=failure, statusCode=403.]

## Cause

Sync User does not have the permission(s) to access the REST table API.

## Solution

For integration with ServiceNow, ServiceNow REST table API is used.\
To access table API, Sync User needs permission(s).

Refer [User Privileges](/opstech-docs/7.223/connectors/servicenow.md#user_privileges) to learn about permission(s) required for different tables.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://opstech.gitbook.io/opstech-docs/7.223/help-center-index/troubleshooting-index/errors-index/servicenow-error-solutions/oh-servicenow-1003.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.