# Which changes are required in case entity types are not visible in mapping/integration for ServiceNo

### Description

This behavior is applicable when the desired entity type of ServiceNow is not visible in the mapping/integration configuration screen of <code class="expression">space.vars.SITENAME</code>.

### Cause

The possible reason could be "Import set table" and/or "Transformation map" not being created for the desired entity (which is to be synchronized) for ServiceNow in <code class="expression">space.vars.SITENAME</code>.

### Solution

Configure "Import set table" and "Transformation map" for the entity. For steps, please refer [Import Set and Transformation map](/opstech-docs/7.223/connectors/servicenow.md#configure-import-set-table-and-transformation-map).

As 'Import set table' and 'Transform map' configuration are a part of [pre-requisites](/opstech-docs/7.223/connectors/servicenow.md#prerequisites) for ServiceNow connector, we would advise you to relook into the pre-requisites and fulfill all of them to avoid such issues in the future.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://opstech.gitbook.io/opstech-docs/7.223/help-center-index/faqs/servicenow-faqs/servicenow-entity-types-not-available.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.